If you are currently a Seasonal Member interested in upgrading your subscription to an Annual Membership (to be granted the ability to customize your seasonal boxes and save money!), you can easily do so from your MEMBERSHIPS page of your account.
To upgrade your Seasonal Membership to an Annual Membership:
- Log in to your account at shop.alltrue.com/app/login
- Visit the MEMBERSHIPS page of your account.
- Locate the subscription you would like to upgrade under your My Memberships section and click on 'Upgrade', located below the corresponding subscription.
- Please read through the upgrade details pop-up and click the "YES, UPGRADE ME!" button when ready to confirm the upgrade.
- Once the upgrade has been processed, you will be receive the confirmation 'You've Been Upgraded!' — Congratulations!
If the customization window is open for the season, you will be able to customize your box from your MY BOX page in your My Account. For detailed instructions please see our FAQ I’m an Annual Member — how do I customize my box?
If you have any questions along the way, please send an email to our Community Support team at firstname.lastname@example.org.
*NOTE: We highly recommend upgrading your membership prior to the 1st of each seasonal renewal month (March for Spring, June for Summer, September for Fall, and December for Winter) to ensure your seasonal box has not shipped with your existing Seasonal Membership. If you are unsure whether your current box has entered the fulfillment process, please send an email to our Community Support Team at email@example.com and we will be more than happy to look into this for you.