SUMMER BOX '22:
Summer Boxes are actively shipping and we expect all Summer Boxes to ship by mid to late August.
As a reminder, to ensure Summer Boxes are shipped as quickly as possible, there will not be any customization for the Summer Box only. Customization will be returning with the Fall ’22 Box. Further details about the Summer ’22 Box can be seen in our support article here.
For regular updates on current shipping timelines throughout each season, please see our Live Warehouse Updates modal in your My Account page when logged in. As soon as your seasonal box has shipped, we will send a shipping confirmation to the email address associated with your account so you are able to track your order, as well as view your expected delivery date. Additionally, under the Memberships page of your account, you will be able to view the most recent shipping status of the corresponding subscription for that season. Once your order has shipped, you will be able to directly access your tracking link for delivery.
According to our standard shipping timelines, your seasonal box may take anywhere from 2-8 business days* to arrive following the date of shipment.
*Standard shipping times may increase around the holiday season
*Shipments to PO Box addresses in Canada may take 3-4 weeks longer than our standard shipping timeline. Shipments to some international U.S. military addresses may be delayed by a week or more.
SHIPPING TO EXISTING MEMBERS & NEW MEMBERS THAT PRE-ORDERED:
When you join as a member of Alltrue during pre-order, the upcoming seasonal box will be reserved for you and typically ships during the first two months of each season (Spring - March/April, Summer - June/July, Fall - September/October, and Winter - December/January).
SHIPPING TO NEW MEMBERS IN-SEASON:
When you join as a member of Alltrue during the season, the seasonal box currently for sale will be reserved for you and typically ships during the first two months of each season (Spring - March/April, Summer - June/July, Fall - September/October, and Winter - December/January).
To avoid any shipping delay of your box, please ensure your Shipping and Billing Information are up-to-date prior to the 1st of the month of each season (March, June, September, and December). Please visit our FAQs to learn more about how to update your Shipping Information and/or Billing information.
If your shipment has already shipped to an out-of-date address, we are unfortunately unable to retroactively adjust the shipping address for that specific box and recommend you contact the shipping carrier directly to see if they are able to redirect your package. Of course, if you are unable to retrieve your shipment, you may always send an email to our Community Support Team at help@alltrue.com for further assistance.
For information on shipping times for Add-On Market purchases, please view our related FAQ When will my Market purchases ship?