When you join as an Annual Member (i.e. you have one or more active Annual Subscriptions), you gain access to Alltrue Custom, which allows you to personalize your box each season! For each seasonal box, we’ll introduce a handful of ‘choice products,’ which Annual Members will have the opportunity to select their preferences for — this could be anything from the selection of a color/pattern of a product, to the choice between completely different types of product (i.e. skincare vs. haircare). If you are currently an Annual Member and you are unsure of how and when you can customize your box, please follow our step-by-step instructions on "I’m an Annual Member — how do I customize my box?".
If you are currently a Seasonal Member and are interested in upgrading to an Annual Subscription in order to customize your next seasonal box, you can do so today from the MEMBERSHIPS page of your account — just follow the instructions in our FAQ How do I upgrade my Seasonal Membership to an Annual Membership?. You can also always send an email to our Community Support Team at firstname.lastname@example.org and we will happily process your upgrade request!