As you may have read in our recent email update, Alltrue was recently acquired after the previous ownership faced a difficult financial situation and was forced to restructure through a bankruptcy alternative called an Assignment for the Benefit of Creditors. While we are grateful to announce Alltrue was acquired by new ownership, due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership was able to assume were for customers who had active membership plans which were set to renew at the time of the acquisition. If you haven't already received an email, you should be receiving one shortly, with detailed information and an individual membership status update. Please see below for additional details:
If your membership is showing up in your My Account (this means on the Memberships page your plan shows with any status (active or cancelled), yes! You will be receiving your seasonal box(es) and no further action is necessary on your end. Spring Boxes are actively shipping and you can expect a notification your Spring Box has shipped by mid-July!
If you had an active membership plan which was set to renew, but your billing information was linked to PayPal, we should be sure to note that there is an unresolved issue with PayPal that we are actively working on. A large number of Alltrue members paid for their membership using PayPal and Gramr Inc. had a large liability owed to PayPal at the time of its assignment, which has slowed our ability to move forward with PayPal. The team has been actively working on a path forward with PayPal that will allow us to fulfill active PayPal customers and work together on new payment processing, but these discussions have been moving very slowly to date. Your membership plan may no longer be showing on your Memberships page, but we will be moving quickly towards a resolution and you should be receiving updated communication about your membership status within the next 1-2 weeks.
If your membership plan had been set to cancel prior to the acquisition, you will no longer see a membership plan under 'My Memberships'. This means your membership plan has been removed and you are no longer set to receive seasonal boxes. You should have recently received communication to your email address on file with further details.
If you believe you had any remaining box(es) in your membership at the time of cancellation, you should be eligible for a refund through your financial institution’s chargeback process. You can view a helpful article with instructions for filing a chargeback by clicking the link HERE. For orders placed over 180 days ago through PayPal, you will need to follow up directly with the credit card or banking institution your PayPal was linked to for the purchase to request a chargeback.
While we are incredibly grateful for the second chance to continue our mission and serve our community, we are unable to issue a refund as the transaction was with the previous property entity. In order to retrieve your funds we recommend following your financial institution’s chargeback process, as noted above.
We are deeply sorry about any inconvenience this may cause — and as we are excited to begin this next new chapter with Alltrue, it is especially important we recognize what a difficult time this has been for many of our loyal members. As a courtesy, we would love to offer you a unique code for 50% off of the first box of any new membership. If you would like to receive the Spring Box and future boxes, be sure to check your email for your unique discount code or contact our Support team at firstname.lastname@example.org.
Whether or not you choose to renew, as part of our effort to ease the difficulty of this transition, we are offering you lifetime access to our Add-On Market ($40/year in value). You do not need to do anything, your current login will grant you market access regardless of your membership status!